We hope that your experience with brightenmall.co is as effortless as possible, however, we do acknowledge that questions may arise.
Where is my order?
This is a question we frequently get asked. You can track your order here: https://www.17track.net/en
Please note customers are responsible for any customs and tax charges for their order.
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
Ammendments & Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
We Can Change:
-Your delivery details
-Your phone number
-You must can contact us within 24hrs
-We cannot cancel your order once it has already been shipped
My Item Arrived Damaged
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.