FAQ


We hope that your experience with brightenmall.co is as effortless as possible, however, we do acknowledge that questions may arise.

Where is my order?

This is a question we frequently get asked. You can track your order here: https://www.17track.net/en  

Please note customers are responsible for any customs and tax charges for their order.

 

What is my tracking number?

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

Ammendments & Cancellations

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.    

We Can Change:

-Your delivery details

-Your name

-Your email

-Your phone number

CANCELLATIONS

-You must can contact us within 24hrs

-We cannot cancel your order once it has already been shipped

My Item Arrived Damaged

If this happens to you, please reach out with: 

- Your order number.

- A picture of the damaged product.